Browsing: Marketing

News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Marketing, specifically in the hospitality sector.

With resorts and hotels encouraging direct bookings rather than relying on OTAs, it’s imperative you improve your site’s Google rankings performance. We look at some quick and easy wins you can implement this week.

Ensuring your customer service standards are up to pace is crucial as a property manager. But which standards ought to be given top priority? We look at the industry standards for customer service and which standards your guests value the most.