Browsing: Featured

Featured news, guides and articles written by the IHS team and our knowledgeable contributors specifically related to the hospitality sector.

Guest satisfaction goes beyond a simple rating on a review site; it’s a reflection of how well your hotel delivers on guest expectations. Here we look at 6 actionable tactics to elevate the guest experience at your property.

How do you navigate the world of online reviews? This IHS guide equips you with the tools and strategies to handle both positive and negative reviews, turning them into opportunities for growth and guest satisfaction.

The latest Google algorithm update means changes to website indexing based on greater recognition of AI-generated and spam content and the importance of addressing the needs of your audience, not Google. Here are our thoughts and advice. 

We identify 7 key elements of a service recovery strategy that prioritizes empathy and human connection allowing you to navigate challenging situations with compassion and understanding, ultimately strengthening your brand’s reputation and fostering lasting guest loyalty.

IHS is excited to announce Momentus Technologies, a leader in end-to-end cloud platforms for venue and event management, has joined the IHS Provider Network and is the first new technology provider to join our network in 2024.