Guest feedback provides invaluable and actionable insights. Here, we explore how hoteliers can stay on top of guest feedback and reap the rewards.
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Software, specifically in the hospitality sector.
Using a Guest App for proactive guest communications and to manage issues before an online review is published is one of the best methods to achieve high customer satisfaction.
Wix.com Ltd., a leading worldwide SaaS platform for creating, managing, and growing an online presence, has relaunched its hotel solution, Wix Hotels.
GoTab, a restaurant commerce platform, has announced a new Grand Prize Winner of its Hospitality First Service Awards. This program recognizes employees who go above and beyond to give exceptional service.
The use of SMS and messaging platforms in the hospitality sector is still a successful form of communication. We look at how it can be used, some must-dos and some don’ts.
SPI Software has announced new text messaging functionality through their strategic alliance with ConnectionsGRP.
MobiusVP CustomerCount has integrated WhatsApp Messenger as a method of communication for its cloud-based surveys and onsite service requests.
AI is already being utilised throughout hotels and resorts however the technology is now reliable for a broader range of business operations.
Deborah Tappan has been appointed as Director of Hospitality Management by the restaurant commerce platform, and IHS Provider, GoTab.
GoTab, providers of cost-effective, contactless technology used by food and beverage establishments to facilitate mobile-based ordering and payment of restaurant tabs, has joined the IHS Network.