Browsing: Operations

News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Operations, specifically in the hospitality sector.

How do you navigate the world of online reviews? This IHS guide equips you with the tools and strategies to handle both positive and negative reviews, turning them into opportunities for growth and guest satisfaction.

AAA has announced its latest additions to the prestigious Four Diamond list. These new properties span from Canada to Mexico, showcasing the commitment to excellence upheld by AAA Inspectors who meticulously evaluate the 4 Cs: Cleanliness, Comfort, Cuisine, and Consistency.

We identify 7 key elements of a service recovery strategy that prioritizes empathy and human connection allowing you to navigate challenging situations with compassion and understanding, ultimately strengthening your brand’s reputation and fostering lasting guest loyalty.

The travel insurance sector is booming fueled by increased consumer concerns for financial protection. By recognizing the importance of travel insurance and implementing strategies to promote its benefits, we look at how hospitality businesses can capitalize on this trend.

The American Hotel & Lodging Association and Procure Impact have unveiled the Dignity of Work Pledge to generate 100,000 hours of paid employment for overlooked populations, heralding a new era of socially conscious procurement in the hospitality sector.

IHS President Rich Paliwoda reports favorably on his recent attendance at the Georgia Hotel Conference, part of the AHLA On The Road events series, as time well spent.

AHLA research shows that 72 per cent of Americans say they plan to either maintain or increase their number of hotel stays in 2024 with hotels remaining the top lodging choice for likely travelers.