Browsing: Operations

News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Operations, specifically in the hospitality sector.

ARDA’s H1 2026 Pulse Survey shows continued growth across the U.S. vacation ownership sector. Timeshare sales and occupancy increased, existing-owner sales rose strongly, and IT spending grew 7.5%. The report also highlights staffing pressures and higher booking cancellations, giving hospitality suppliers useful insight into the priorities shaping resort operations.

AI

Sadie AI has joined the Inside Hospitality Solutions Provider Network. Built specifically for hospitality, Sadie AI helps hotels and restaurants answer every guest call, manage reservations, increase direct bookings, and provide 24 hour guest support through intelligent Voice AI that integrates with leading hotel systems.

Independent Hotel Show Miami returns September 16–17, 2026, bringing together luxury, boutique, and independent hoteliers with 200+ exhibiting brands. Whether you are attending or exhibiting, these ten tips will help you set clear goals, book the right meetings, and turn two days on the show floor into real business results. Register free using the Inside Hospitality Solutions code.

Hotel automation tools solve persistent labor shortages by streamlining back-of-house tasks. Discover how to deploy smart task management and robotics without sacrificing high-touch guest service.

Traditional hotel RFPs prioritize the lowest upfront cost, often sacrificing vendor quality and long-term performance. Modernizing the B2B hotel RFP process with outcome-based contracting speeds up procurement and drives measurable operational ROI.

AI

Hotel operators must look past artificial intelligence hype to evaluate real integration, security, and staff adoption. Discover how buyers assess AI vendors and prove measurable return on investment.

AI

New research reveals that 95% of travelers fail to identify AI-generated photos accurately, yet 74% refuse to book without seeing pictures first. Hospitality journalist Mia Taylor explores how synthetic imagery damages guest trust and why hoteliers must prioritize authentic visuals.

AI

An aesthetically pleasing website means nothing if search engines and AI discovery tools cannot parse its architecture. Drawing on core technical insights from digital strategist John Heffernan of RedLive Media, this guide breaks down why clean site hierarchy, structured data, and sub-three-click navigation are essential for hotels driving direct bookings and B2B suppliers targeting enterprise procurement.