Articles

A new AHLA survey reveals a surge in travel plans, with a whopping 61 per cent of Americans planning leisure trips in the next four months. This is excellent news especially considering the ongoing challenges of labor shortages and rising interest rates.

How do you navigate the world of online reviews? This IHS guide equips you with the tools and strategies to handle both positive and negative reviews, turning them into opportunities for growth and guest satisfaction.

RCI is marking its 50th anniversary with a renewed focus on environmental stewardship and recently announced its expanded 2023 RCI® Green Awards program winners.

The latest Google algorithm update means changes to website indexing based on greater recognition of AI-generated and spam content and the importance of addressing the needs of your audience, not Google. Here are our thoughts and advice. 

AAA has announced its latest additions to the prestigious Four Diamond list. These new properties span from Canada to Mexico, showcasing the commitment to excellence upheld by AAA Inspectors who meticulously evaluate the 4 Cs: Cleanliness, Comfort, Cuisine, and Consistency.

We identify 7 key elements of a service recovery strategy that prioritizes empathy and human connection allowing you to navigate challenging situations with compassion and understanding, ultimately strengthening your brand’s reputation and fostering lasting guest loyalty.

The travel insurance sector is booming fueled by increased consumer concerns for financial protection. By recognizing the importance of travel insurance and implementing strategies to promote its benefits, we look at how hospitality businesses can capitalize on this trend.

The American Hotel & Lodging Association and Procure Impact have unveiled the Dignity of Work Pledge to generate 100,000 hours of paid employment for overlooked populations, heralding a new era of socially conscious procurement in the hospitality sector.

IHS President Rich Paliwoda reports favorably on his recent attendance at the Georgia Hotel Conference, part of the AHLA On The Road events series, as time well spent.

The hospitality industry thrives on engagement and that means mastering the art of social media and digital marketing. Here we explore the hottest marketing trends shaping the game.

Mobius VP, LLC®, a proud member of the Inside Hospitality Solutions (IHS) Provider Network, has been honored with a complaint-free award from the BBB Serving Central Indiana.

RCI, the trailblazer in vacation exchange, is marking a significant milestone in 2024 as it commemorates its 50th Anniversary.

AHLA research shows that 72 per cent of Americans say they plan to either maintain or increase their number of hotel stays in 2024 with hotels remaining the top lodging choice for likely travelers.

C.A.R.E. has unveiled the Keynote Speaker for its 71st Conference at the Hotel Kansas City May 6-10. Summer Jelinek to Empower Hospitality Professionals.

In a strategic move to enhance its vacation ownership segment, Travel + Leisure Co. has announced the acquisition of the vacation ownership business of global hospitality giant Accor for US$48.4 million. The deal, slated to close in the first quarter of 2024, is expected to be immediately accretive to Travel + Leisure Co. earnings.

A revealing study released by the U.S. Travel Association, the United States finds itself at the crossroads of global travel competitiveness, ranking 17th out of 18 top travel markets.