In-Room Tech Revolutionizing Guest Experiences

Imagine this: a guest arrives at your hotel, eager to explore the city but overwhelmed by options. Traditionally, they might rely on a concierge or a bulky tourist brochure. But what if there was a more convenient, personalized way to discover local experiences – right from the comfort of their room?

This innovative scenario is becoming a reality thanks to a recent collaboration between Viator, the world’s largest travel experiences marketplace, and Amazon. Here at Inside Hospitality Solutions (IHS), we’re excited about this partnership’s potential to transform guest experiences with in-room tech and boost hotel revenue.

Introducing the In-Room Concierge of the Future

The collaboration integrates Viator’s vast library of over 300,000 tours, activities, and excursions into Amazon’s Alexa Smart Properties for Hospitality offering. This means guests at participating hotels can browse popular local experiences displayed on in-room Echo Show devices. Using voice commands or touch screens, they can explore options, read reviews, and even book experiences directly—all without leaving their room.

In-Room Tech Benefits for Guests and Hoteliers Alike

Guest Benefits:

• Convenience and Spontaneity: Guests can discover and book experiences on their own schedule, fostering a more personalized and spontaneous travel experience.
• Enhanced Decision-Making: Easy access to reviews and detailed information allows guests to make informed choices about their activities.
• Seamless Booking: QR code integration on the Echo Show screen facilitates quick and effortless booking.

Hotelier Benefits:

• Elevated Guest Experience: Offering in-room access to Viator’s platform positions your hotel as a tech-savvy leader, prioritizing guest convenience and satisfaction.
• Increased Revenue Potential: Hotels earn revenue share from tours booked through the in-room system, creating a new income stream.
• Reduced Concierge Burden: This technology can alleviate pressure on concierge staff, allowing them to focus on more personalized guest interactions.

A Glimpse into the Future of Hospitality

The Viator and Amazon collaboration represents a significant step forward in the integration of technology within the hospitality industry. Here at IHS, we believe this trend will continue to evolve, with hotels embracing additional features such as:

• Voice-activated room controls (lighting, temperature, etc.)
• Personalized recommendations based on guest preferences
• Mobile check-in and keyless entry

By implementing these innovative solutions, hotels can create a seamless and guest-centric experience that surpasses traditional expectations.

Getting Started with In-Room Tech

The Viator experience on Alexa is currently available for U.S. hotels, with international expansion on the horizon. To learn more about integrating this technology into your property, we recommend contacting both Viator and Amazon directly. Additionally, Inside Hospitality Solutions offers a range of consulting services to help hotels evaluate and implement the latest hospitality technology solutions. Contact us today to discuss how we can help you leverage the power of in-room tech to elevate your guest experience and boost your bottom line.

Remember, in today’s competitive hospitality landscape, embracing innovation is key to attracting and retaining guests. By offering a technology-driven, personalized experience, your hotel can stand out from the crowd and position itself for future success.