The summer season is a crucial period for the hospitality industry. Optimizing productivity is a vital factor in making this season a success. The good news is that new technologies are available that can help the industry stay productive and offer a better guest experience for your business. These are the top tools and apps that every hospitality professional should be aware of this summer:
1 Enhanced Property Management Systems (PMS) with AI & Automation
Modern PMS is not only about booking management but is now a system that seamlessly integrates with other systems. By 2025, it will be a central hub of operations.
Key Features: Integrated AI for dynamic pricing, automated reservation management, streamlined check-in and check-out process (mobile and kiosk-friendly), and reporting.
Example: Mews, Cloudbeds, and RoomRaccoon are some highly rated solutions that will unify your hotel’s operations and minimize manual work. Oracle Opera PMS remains one of the leading PMS solutions for hotels, offering a unified platform. This way, it allows your staff to feel more empowered and confident in their role.
Benefits: Faster guest service, better room rates, lower workload for staff, and better insights for decision-making.
2 Contactless Guest Experience
Guests expect seamless interactions with your hotel, and there is a high demand for this feature. Contactless technology can be a way to increase efficiency and improve guest satisfaction.
Key Features: Mobile check-in and check-out, digital room keys, in-room tablets for service requests (e.g., SuitePad), and mobile food and beverage orders.
Example: Canary Technologies (mobile check-in and upselling), Duve (self-service and messaging), and Goki (keyless entry) are examples of contactless solutions for your hotel.
Benefits: Reduced front desk queue, a more relaxed and less stressful experience for guests, increased guest independence, enhanced hygiene standards, and staff are free to provide a more personalised experience.
3 Advanced Guest Communication & CRM
Guests require a personalized experience, and in 2025, it is crucial to establish the right relationships with them.
Key Features: Integrated messaging platforms for consolidating guest inquiries (SMS, WhatsApp, social media, and an app), AI-based chatbots for instant replies, and CRM functionalities for more detailed guest profiles and tailored offers.
Examples: GuestRevu (guest survey software), Profitroom Marketing Automation (CRM and email marketing), and Asksuite (AI reservation agent and chatbots).
Benefits: Better guest engagement, less staff workload for regular questions, more upsell opportunities with personalized offers, and better relationships with guests.
4 Workforce Management & Staff Collaboration
Staffing issues are among the most common challenges for hotel owners and managers. The right software and apps can make the entire process smoother and optimize your staff’s productivity.
Key Features: AI-powered scheduling software that automates shifts according to demand, mobile apps for communicating and task assignment, real-time updates for housekeeping, and payroll integration.
Example: Hotelkit Collaboration and Housekeeping, M3 (Labor Management), 7shifts, Homebase, and Deputy are some examples of these tools.
Benefits: Lower labor costs, more staff efficiency, making your staff feel productive and confident, better internal communication, and faster room turnover.
5 Inventory & Procurement Management Software (particularly for F&B)
One of the biggest problems for the hospitality industry is food and beverage management. Owners want to control costs and minimize waste.
Key Features: Real-time inventory tracking, automatic reorder alerts, cost analytics, supplier management, and integration with the POS.
Example: Stocktake Online, MarketMan, and YellowDog are examples of tools for inventory and procurement management. PurchasePlus is an example of F&B management software that can optimize your purchasing and integrates with several PMS systems.
Benefits: Massive reduction of food waste, optimized purchasing decisions, better cost control, and better kitchen management.
6 Analytics & Business Intelligence
Data-driven decisions are a must for modern businesses. However, many hospitality businesses still lack business intelligence and real-time reporting.
Key Features: Dashboards with real-time insights into sales, guest behavior, operations performance, and marketing campaigns. AI analytics that summarize raw data and make it actionable.
Example: Lighthouse (Business Intelligence, Rate Insight), Scoreboard by Duetto, and PMS platforms with reporting functionalities are examples of business intelligence and analytics tools.
Benefits: Smarter pricing decisions, better understanding of guest preferences, identifying inefficiencies, and strategic planning.
7 Niche Solutions for Emerging Trends
EV Charging Management
Integra Energy, among other providers, proves that EV chargers are becoming a must-have amenity for hotels. Look for solutions that ensure availability, functionality, and integration with hotel systems.
Sustainability Tech
Technology that helps you monitor energy consumption, manage waste, and track your carbon footprint is becoming a necessity. Guests value these experiences and want to choose hotels that prioritize environmental care.
By using these tools and apps, you can optimize your operations, offer a better guest experience, and make your hotel more profitable this summer. Let’s explore these solutions further and decide which one can help you.
References:
If you want to learn more about the best hotel tech apps of 2025, visit Hotel Tech Report, a well-known source in the hospitality industry. https://hoteltechreport.com/news/best-hotel-tech-list/2025.
Publicis Sapient. (2025). The Top 5 Hospitality Industry Technology Trends in 2025. Retrieved from https://www.publicissapient.com/insights/hospitality-technology-trends.
RoomRaccoon. (2025). 16 Productivity Hacks for a Successful 2025: Hotelier Edition. Retrieved from https://roomraccoon.com/blog/hotel-productivity-hacks/
StockTake Online. (2025). Essential Tools and Software for Restaurant Management in 2025. Retrieved from https://blog.stocktake-online.com/essential-restaurant-management-tools-2025
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