If you want to increase revenue at your property (and who doesn’t), focusing on providing a satisfying guest experience can lead to positive online reviews, repeat business, and a brand reputation supporting continued growth.
Browsing: Guest Experience
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of the Guest Experience, specifically in the hospitality sector.
GuestJoy, an application enabling hoteliers to automate personalized, direct, contactless visitor communications, has been acquired by SiteMinder.
Oracle’s “Hospitality in 2025: Automated, Intelligent… and More Personal” study helps industry professionals to better understand how guest expectations have changed and how hotels are adapting.
In this IHS Spotlight, we look at the luxury amenity products created by ONEIRO to provide your guests with an outstanding and memorable experience when they stay at your property.
How does a hotel, timeshare, etc., maintain a superior level of customer service in an age of mask-wearing, social distancing, and vaccination requirements?
By dividing your guests into one of 12 types, you can provide a customized experience to your clients and meet guest expectations.