There is much to be excited and enthusiastic about in CX and customer service in 2023. We consider the predictions of CX expert Shep Hyken.
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of CX, specifically in the hospitality sector.
The only way to determine the success of your Customer Experience strategy is to ask and measure the results. Here are 10 question types you can include in your feedback surveys.
Whatever our best intentions to provide the best guest experience, at some point you are going to receive customer complaints. Here is how you can handle them.
5 simple tips you can implement now to make your guest’s stay more enjoyable and improving their customer experience post-COVID19.