While thread counts and room views vary, the survival of any lodging property hinges on its human and systemic touchpoints. Drawing on core insights originally published by Stefan Renziehausen for e-Hotelier, this comprehensive analysis unpacks the operational math of hospitality customer service. We explore how hoteliers can build frictionless, repeatable service delivery models and how B2B suppliers can engineer products that protect frontline staff from burnout.
Browsing: Customer Service
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Customer Service, specifically in the hospitality sector.
In the hospitality sector, mastering the distinction between customer service and customer experience is crucial. Discover how to create memorable guest journeys and build lasting loyalty.
There is much to be excited and enthusiastic about in CX and customer service in 2023. We consider the predictions of CX expert Shep Hyken.
Well-deserved recognition for Holiday Inn Club Vacations as it becomes the first timeshare brand to be honored for Outstanding Customer Service by J.D. Power.
Ensuring your customer service standards are up to pace is crucial as a property manager. But which standards ought to be given top priority? We look at the industry standards for customer service and which standards your guests value the most.
Holiday Inn Club Vacations Incorporated, has announced that J.D. Power has recognized it for providing “An Outstanding Customer Service Experience” with its Owner Support team in 2022.
John Heffernan considers the impact of hospitality brands relying on increased pricing to compensate for COVID losses at the expense of customer service.
How does a hotel, timeshare, etc., maintain a superior level of customer service in an age of mask-wearing, social distancing, and vaccination requirements?