Ensuring your customer service standards are up to pace is crucial as a property manager. But which standards ought to be given top priority? We look at the industry standards for customer service and which standards your guests value the most.
Browsing: Customer Satisfaction
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Customer Satisfaction, specifically in the hospitality sector.
Holiday Inn Club Vacations Incorporated, has announced that J.D. Power has recognized it for providing “An Outstanding Customer Service Experience” with its Owner Support team in 2022.
IHS Partner Mobius VP, together with ConnectionsGRP, has fully integrated SMS text capabilities to its custom On-Site Service Request system for guests.
Inside Hospitality Solutions is delighted to welcome CustomerCount to the IHS Supplier Network with a Premium Listing.
5 simple tips you can implement now to make your guest’s stay more enjoyable and improving their customer experience post-COVID19.
The ability to offer the perfect customer experience has been disrupted by COVID19 regulations. Many management teams are revisiting the question: is the customer always right?
At a time when it’s hard to keep your customers engaged, loyal and coming back for more, focusing on their needs is more important than ever.