Ensuring your customer service standards are up to pace is crucial as a property manager. But which standards ought to be given top priority? We look at the industry standards for customer service and which standards your guests value the most.
Browsing: Customer Feedback
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Customer Feedback, specifically in the hospitality sector.
MobiusVP CustomerCount has integrated WhatsApp Messenger as a method of communication for its cloud-based surveys and onsite service requests.
IHS Partner Mobius VP, together with ConnectionsGRP, has fully integrated SMS text capabilities to its custom On-Site Service Request system for guests.
This article will give you some ideas on how to use and reuse your great customer reviews to improve your online visibility and boost sales.
Inside Hospitality Solutions is delighted to welcome CustomerCount to the IHS Supplier Network with a Premium Listing.
The only way to determine the success of your Customer Experience strategy is to ask and measure the results. Here are 10 question types you can include in your feedback surveys.