Browsing: Customer Feedback Management

News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Customer Feedback Management, specifically in the hospitality sector.

Using a Guest App for proactive guest communications and to manage issues before an online review is published is one of the best methods to achieve high customer satisfaction.

IHS Partner Mobius VP, together with ConnectionsGRP, has fully integrated SMS text capabilities to its custom On-Site Service Request system for guests.