Every hotel and resort wants great reviews, but John Heffernan explains there is a time when asking for them is wrong.
Browsing: Customer Feedback Management
News, features and articles written by the IHS team and our knowledgeable contributors on the topic of Customer Feedback Management, specifically in the hospitality sector.
Using a Guest App for proactive guest communications and to manage issues before an online review is published is one of the best methods to achieve high customer satisfaction.
IHS Partner Mobius VP, together with ConnectionsGRP, has fully integrated SMS text capabilities to its custom On-Site Service Request system for guests.
This article will give you some ideas on how to use and reuse your great customer reviews to improve your online visibility and boost sales.