Bob Kobek, RRP President of MobiusVP and the CustomerCount®, has announced another online feedback management system enhancement.
With its technical partner, ConnectionsGRP, Mobius VP has fully integrated SMS text capabilities to its On–Site Service Request system. This easy-to-use custom SMS concierge software allows hospitality visitors to make on-site service requests.
Upon check-in, the system delivers a web app to the guest’s smartphone or chosen mobile device. The technology supports SMS text messaging, allowing resort staff to address issues or place orders as soon as asked. In addition, the web app’s filters highlight and notify managers of both positive and negative customer feedback and demands.
Guests, vacation club members, and timeshare owners are not required to download any additional apps to use the technology. They can book dinner reservations, make spa appointments, request extra towels, and order room service by clicking on the URL in the text message from the front desk.
Each resort property’s unique services, such as reserving a pool cabana or scheduling a tennis lesson, can be added to the 24/7 On-site Service Request option.
When a guest “submits” their preferred option, the system automatically distributes the request to the staff member or department on-site, who can fulfil the task quickly.
If a guest requests more towels, housekeeping will be notified. Or, if a guest wishes to speak with the gym’s trainer, the text will be forwarded there.
The software, available in 40 languages, ensures that users on both sides of the message understand the request.
“We are so pleased to be integrating this technology with CustomerCount. We are proud to have the most proven transformative communication solution alleviating the current communication crisis most, if not all, hospitality providers have with their guests. Even our competitors call us ‘the experts.’ So we’ve teamed up with (fellow) experts at MobiusVP to make CustomerCount an even more robust tool,” said Anthony Link, president and CEO of Connections GRP.
“This new option for resorts and hotels will make secure communications between guests and staff even easier. In addition, with its integration into our feedback platform and our strong reporting component, the tool will be an additional valuable data point for learning more about what customers are looking for and when,” added Kobek.
“As with the entire CustomerCount platform, the activity, tracking, alerting, and reporting system is what makes the entire package system so accountable, ensuring an enhanced guest experience.”
For further information about CustomerCount, visit their listing in the IHS Directory or contact Bob Kobek directly on 317-816-6000 x100.
CustomerCount is a feature-rich, cloud-based survey solution. It provides intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities. This supports process improvement efforts, builds customer loyalty and improves your bottom line. Developed and managed by MobiusVP, CustomerCount was initially designed for the timeshare and contact center industries. However, CustomerCount is now used by organizations across numerous different vertical markets and industries.
ConnectionsGRP designs, develops and deploys transformative communication technology solutions, alleviating the current crisis of communications businesses have with their customers, patients, and guests. ConnectionsGRP’s omnichannel CPaaS communication platform provides connectors to fully integrate all mobile messaging channels (text, WhatsApp, and chat) alongside any established voice channel. Connecting businesses to their customers in a more meaningful and simplified way, utilizing mobile messaging as a core communication channel. For more information, visit www.connectionsgrp.com or call 866-767-CGRP.