Inside Hospitality Solutions (IHS) is pleased to announce that Sadie, an award-winning Voice AI platform built specifically for hospitality, has joined the Inside Hospitality Solutions Provider Network.
Founded in Dublin in 2024, with offices in Canada, the United States and Australia, Sadie helps hotels and restaurants answer every guest call, capture more direct bookings and deliver better service without adding to staff workloads.
Acting as a 24/7 Voice AI agent, Sadie responds instantly, answers guest questions and creates and manages reservations—freeing on-site teams to focus on the guests in front of them.
Sadie’s rapid growth and innovation earned industry recognition in April 2026, when the company won the AAHOA 2026 Tech Pitch Competition, co-powered by HFTP, at AAHOACON26.
Helping Hotels Capture Every Booking Opportunity
Unanswered calls can quickly become lost revenue. When callers encounter long hold times or voicemail, many simply move on to another property or OTAs. Sadie helps prevent this by answering calls instantly, 24/7, ensuring every caller receives prompt and consistent service.
Sadie helps hospitality businesses:
- Answer guest calls instantly, 24 hours a day
- Handle multiple calls simultaneously
- Answer common questions using property-specific information
- Provide real-time rates and availability
- Create, modify and cancel reservations through integrated property management and booking systems
- Capture more direct bookings and securely collect booking deposits
- Support guests in multiple languages
- Provide call transcripts, summaries and analyticsHotels and restaurants can be live with Sadie in less than 24 hours, with no staff training or complicated implementation needed.
With a streamlined onboarding process, hotels and restaurants can be live with Sadie in as little as 24 hours. No technical expertise or complex implementation is required, and staff training needed is minimal.
Built Specifically for Hotels
Unlike general-purpose AI voice assistants, Sadie was developed by a team with deep experience in hospitality and hotel technology. The platform is designed around real hotel workflows, from answering common guest questions to sharing live rates and managing reservations.
Sadie reduces pressure on front-desk and reservations teams while helping a wide range of accommodation businesses deliver faster, more consistent guest service, including:
- Independent hotels, motels, inns and resorts
- Hotel groups, brands and management companies
- Serviced apartments and extended-stay properties
- Campgrounds, caravan parks, RV parks and holiday parks
- Glamping properties and other outdoor accommodation businesses
By handling routine calls, reservation enquiries and frequently asked questions, Sadie gives hotel teams more time to focus on guests already on property.
Seamless Integration With Existing Hotel Systems
Sadie integrates with many of the hotel industry’s leading property management and booking platforms, including OPERA Cloud, Mews, Cloudbeds, RMS, Stayntouch, roommaster and ResNexus.
A full list of supported platforms is available on Sadie’s hotel integrations page.
Through these integrations, Sadie can access real-time rates and availability and create or manage reservations within the hotel’s existing workflows. Hotels can retain their current phone numbers and choose how Sadie supports their operation—handling all calls, after-hours enquiries or overflow during busy periods.
What Sets Sadie Apart
Sadie was built from the ground up for hospitality. Every interaction is designed around the needs of hotel guests and the operational realities of hotel teams
Key capabilities include:
- Hospitality-specific Voice AI
- Natural, multilingual conversations
- Property-specific answers based on each hotel’s information and policies
- Real-time rates, availability and reservation management
- Flexible coverage for all calls, overflow or after-hours
- Intelligent call transfers based on the hotel’s routing preferences
- Secure payment links, SMS confirmations and booking follow-ups
- Call recordings, transcripts, summaries and analytics
- Fast implementation with minimal disruption
Rather than replacing hotel teams, Sadie works alongside them—helping properties respond faster, capture more direct bookings and deliver a more consistent guest experience.
A United Commitment to Hospitality Innovation
“We built Sadie because hotel teams are being asked to deliver exceptional service to guests on property while also managing constant phone demand,” said Sami Hilal, CEO of Sadie Hotels.
“Hotels routinely miss calls, and every unanswered call can represent a direct booking that goes elsewhere. Sadie ensures every call is answered instantly, 24/7, without requiring the hotel to add more staff. Once operators see both the direct-booking revenue they were leaving on the table and the time Sadie gives back to their teams, the return on investment becomes clear.”
Rich Paliwoda, President of Inside Hospitality Solutions, added, “Voice AI is becoming an important part of the hospitality technology landscape, and Sadie has developed a solution specifically for our industry. Their focus on helping hotels and restaurants capture more revenue while improving the guest experience makes them an excellent addition to the IHS Provider Network.”
Why Join the Inside Hospitality Solutions Provider Network
The IHS Provider Network connects trusted suppliers with hospitality decision makers across the industry, and Sadie AI adds a hospitality-focused Voice AI solution to that community. Suppliers gain visibility, credibility, and access to a community focused on quality, performance, and long-term partnerships.
By joining IHS, suppliers can:
- Reach hospitality decision makers actively sourcing solutions
- Showcase products and expertise
- Increase brand awareness and visibility
For more information about Sadie and its hospitality Voice AI platform, visit www.heysadie.ai.
For more information about IHS and IHSMax, contact Yuri Duncan at yuri@insidehs.com.