Indianapolis-based business process consulting firm Mobius VP, LLC® (Mobius), a proud Inside Hospitality Solutions (IHS) Provider Network member, has been honored with a complaint-free award from the BBB Serving Central Indiana. This recognition underscores Mobius’s dedication to maintaining high ethical standards and delivering exceptional service to its clients.
One of Mobius’s flagship offerings, CustomerCount®, has played a pivotal role in earning this accolade. CustomerCount, developed by Mobius, is an online feedback system designed to collect, measure, and report customer feedback through branded, customized online surveys. These surveys are available in over forty languages and can be integrated into various customer touchpoints, from the initial point of contact to post-trip experiences.
Cathy Armour, President & CEO of BBB of Central Indiana, commended Mobius for its commitment to excellence, stating, “Maintaining a complaint-free record for an entire year is an admirable accomplishment and one that requires dedication to every customer day in and day out.” She emphasized how Mobius’s adherence to the BBB’s Standards for Trust reflects its commitment to integrity and trustworthiness in the community.
Bob Kobek, President of Mobius VP and CustomerCount, expressed his pride in receiving the award, remarking, “We are proud of our continued commitment to ethical business practices. Our clients depend on us for crucial collection of secure data, and this recognition demonstrates to the public that we are doing our job well.” Kobek also highlighted Mobius’s A+ BBB rating as a testament to its dedication to responsible business practices.
This isn’t the first time Mobius has been recognized by the BBB. Two years ago, the company became the first-ever B2B Company to receive the Torch Award from the Better Business Bureau of Central Indiana. The Torch Award recognizes companies across North America that uphold outstanding ethical standards and promote trust in the marketplace.
Mobius Vendor Partners, founded in 1999, specializes in business process design, management, and performance improvement. Mobius helps client organizations increase efficiency and effectiveness through its commitment to excellence to achieve positive bottom-line impacts.
CustomerCount, developed and managed by Mobius Vendor Partners, is a cloud-based survey solution known for its feature-rich functionality and intuitive real-time reporting. Initially designed for the timeshare and contact center industries, CustomerCount is now utilized by organizations across various vertical markets and industries.
For hospitality professionals seeking reliable feedback solutions, Mobius’s CustomerCount stands out as a trusted option, backed by the company’s stellar reputation and commitment to ethical business practices.
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