Mobius VP Enhances CustomerCount with Advanced AI-Powered Reputation Management Through Keatext Integration
In a significant move to bolster the capabilities of its CustomerCount® feedback platform, IHS Provider Mobius VP has announced the integration of an upgraded reputation management feature powered by Keatext AI. This development marks a pivotal enhancement in Mobius VP’s ongoing collaboration with Keatext, a partnership that began five years ago to bring advanced text analytics to CustomerCount.
The newly enhanced feature introduces a powerful Review Collection tool, which scrapes data from well-known review platforms such as TripAdvisor, Google, Travelocity, and Expedia. Utilizing sophisticated AI, the tool analyzes the sentiment of reviews and provides actionable insights and recommendations for businesses to focus on improvements.
This cutting-edge technology will be available to all existing CustomerCount clients and offered to other timeshare and hospitality industry clients through Mobius VP.
Since 2019, CustomerCount users have benefited from Keatext’s robust text analysis capabilities. The platform offers a comprehensive suite of tools, including text categorization, sentiment analysis, and document summarization, all designed to help businesses gain actionable insights, manage their brand reputation, and pre-empt potential issues.
The integration with Keatext allows CustomerCount to analyze unstructured data from survey responses and pull in relevant information from external travel review sites. The AI then processes this data, delivering precise, actionable insights via CustomerCount’s 70+ reporting templates.
Bob Kobek, President of Mobius VP, emphasized the value of this integration:
“Keatext transforms unstructured data from customer comments into a structured format, helping businesses understand which words and phrases are most frequently used and in what context. The real strength of Keatext lies in its ability to categorize feedback into four primary areas: Praises, Problems, Suggestions, and Questions. These upgrades provide users with deeper insights, allowing for cross-referencing of data across different categories.”
This innovative reputation management tool is yet another demonstration of CustomerCount’s commitment to helping clients maximize the value of their surveys. By analyzing, reviewing, and reporting on embedded review site responses, CustomerCount provides users with a more nuanced understanding of customer sentiments.
Charles-Olivier Simard, Co-founder and CTO of Keatext, expressed enthusiasm about the continued partnership: “We are thrilled to deepen our collaboration with Mobius VP. Over the years, we’ve integrated much of our technology into CustomerCount, and now, with our enhanced review site analytics, we can offer an even more comprehensive view of the customer journey.”
As part of this launch, existing CustomerCount Keatext subscribers will be offered a proof of concept at no cost for a limited time. For those interested in experiencing the power of CustomerCount and Keatext AI, demonstrations are available by contacting Lisa Kobek at Mobius VP.
About CustomerCount®
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data-gathering capabilities to support process improvement efforts, build customer loyalty, and improve your bottom line.
Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. You can also follow them on LinkedIn or Facebook.
About Keatext
Keatext is a cost-effective, cloud-based app that provides businesses with a comprehensive view of their customer interactions across all touchpoints, enabling them to take the right action. Keatext uses natural language processing technology to analyze unstructured customer feedback, including customer comments, product reviews, call center transcripts, and open-ended survey responses. Learn more at www.keatext.ai or follow them on X.
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