We recently documented innovations appearing on the horizon of the hospitality industry. As is often the case with technology-related articles, most of what we discussed represents technology that exists just beyond our reach. Until the technology and innovation of the future become a reality, the following solutions are available for immediate use and can help you navigate the new and complex world of COVID-19.
Building Trust through Cleanliness
Now, more than ever, instilling your guests with the trust and confidence that you’ve taken every step to ensure a healthy and safe stay is paramount.
Founded in 1989, Lodging Kit Company provides all levels of accommodations with operating supplies and equipment. Their unique service, Room In A Box®, provides purchasers with the ability to receive all of their in-room supplies in boxes, organized by room, shipped to your location. IHS has covered this innovative product offering in the second episode of the IHS Hospitality Report. Still, you may not be aware of many of the other products offered by Lodging Kit Company designed to help you through the pandemic.
The availability of effective hand sanitizer at every appropriate touchpoint is essential to building trust among your guests, that’s a given. Taking brand confidence to the next level, Lodging Kit provides private-labeled sanitizers to share your logo and your message where guests will see it most often.
Real-time measurement of both guest and staff temperatures may make the difference between a short or long-term reopening. It only takes one person to create an outbreak that can cripple both your business and reputation.
For those who want to take next-level care to help safeguard your accommodations from the outbreak, the Ksubaka Infra-red Temperature Sensing Kiosk is your solution. These portable kiosks can detect a person’s temperature in under a second. In the event a concern is identified, alert the person of the urgent next steps they must take to ensure their safety and those around them.
Automated Guest Requests for Services and Supplies
Over the years, landline telephones in hotel rooms are primarily only used for contacting guest services. Otherwise, most guests prefer to use personal phones for their communication needs.
CustomerCount® has developed a unique and affordable solution called the On-Site Service Request. Using CustomerCount’s trusted enterprise feedback management system as its platform, the On-Site Service Request allows properties to easily configure a series of service request options for their guests, ensuring that their requests are routed to the right area for a response. Upon arriving in their room, guests simply scan a QR code to notify the system that they are in-room and ready to access available services at will.
The number and range of services offered via the On-site Service Request are up to the property. Guests could request fresh linens, food and beverage services, report maintenance issues, and more, without ever having to encounter staff until safe to do so.
By using their proven survey platform, the data associated with the requests performed through the On-Site Service Request tool can be collected, analyzed, and reported for ongoing measurement alongside the other critical data points collected within their system.
Building Safely, Building Smart
In the past, selecting a construction company for your development needs was typically a regional selection process, allowing the developer to tour the property at will and evaluate the project’s progress. With the threat of COVID making these personal interactions and on-site inspections a potentially risky proposition, OnSiteIQ offers the ability to coordinate nearly every level of property development and construction management from the convenience of your computer or smart device.
Providing weekly updates, OnSiteIQ allows users to experience a virtual walk-through via complete 360° image captures of interior and exterior locations. Even more useful is the ability of OnSiteIQ to match the visual information with the site’s floor plans, saving the user from having to sort through endless image files themselves.
The tool also allows for coordination across your development team, allowing everyone to stay in the loop, in real-time, and contribute to the overall effort across multiple sites. For anyone developing new projects within the hospitality industry, you owe it to yourself and your staff to take a good look at the OnSiteIQ solution. Even outside of a pandemic, the time and effort you can save are well worth it.
Innovation Tomorrow Today
Innovation blossoms from hardship and necessity, and we are committed to exploring new products to help you through these difficult times. Stay tuned for ongoing updates related to this essential area of focus.
If you need assistance or would like to learn more about these solutions and others, make sure to explore the Inside Hospitality Solutions Supplier Network for more helpful information.