Holiday Inn Club Vacations, Inc., a national vacation ownership business, has won 12 American Resort Development Association (ARDA) Awards. This includes earning an ARDA Circle of Excellence (ACE) Award, the highest level of excellence within the industry, for the company’s successful efforts in gaining a J.D. Power certification in 2022.
The top resorts, teams, people, and projects in the vacation ownership business are honored yearly at the ARDA Awards. This year, the awards were given out at ARDA’s yearly spring conference in Orlando, Florida.
“At Holiday Inn Club Vacations, our caring, courageous, and creative team members show their passion for our mission and dedication to customer obsession every day. I’m proud to lead this team, and was excited to see so many deserving groups earn our industry’s top honor,” said John Staten, President and Chief Executive Officer at Holiday Inn Club Vacations Incorporated. “While our award winners may come from different areas of our business, they share a common goal: to use best-in-class customer service and innovation to drive the industry forward.”
The company’s award recipients represent several teams and departments: sales, performance marketing, finance, customer experience, training and development, design, resort operations, and more.
The company’s J.D. Power Certification team earned the ACE Innovation Leadership Award. In 2022, Holiday Inn Club Vacations was recognized by J.D. Power for providing “An Outstanding Customer Service Experience” with its Owner Support team – the first time a company in the vacation ownership industry has earned this prestigious certification.
In total, Holiday Inn Club Vacations received 12 ARDA Awards:
• J.D. Power Certification Team – ACE Innovation Leadership Award
• Cape Canaveral Beach Resort Signature Sales Team – Sales Team
• Frank Wang – Salesperson: In-House
• Garrett Andrijiszyn – Sales Verification Loan Officer/Quality Assurance Officer
• Corporate Payroll Team – Business Administration or Operations Team
• Owner Support/CX Team – Owner/Customer Relations Team
• Monica Schaffer – Owner/Customer Relations Manager
• Academy of Learning and Development Team – Training and Development Team
• Orange Lake Resort Activities Team – Activities Program Team
• Gokul Shanadi – Resort Department Manager
• New Member Journey – Owner/Guest/Customer Engagement or Communications Campaign
• Tahoe Ridge Resort – Ridge Pointe Building – Refurbishment: Unit
Holiday Inn Club Vacations, Inc. is a resort, real estate, and travel company with 28 resorts in 14 U.S. states. Their goal is to be the most loved brand in family travel by giving families easy-to-plan, enjoyable vacations that bring them closer together.
Since 1982, when Holiday Inn® founder Kemmons Wilson opened Holiday Inn Club Vacations® at Orange Lake Resort next to Orlando’s Walt Disney World® Resort, the company has led the vacation ownership business. The company is based in Orlando, Florida.
Holiday Inn Club Vacations has resorts all over the United States right now. Throughout its history, the company has stayed true to the core family values of its founders, the Wilsons. At the same time, it has worked hard to grow, changing its member participation model and building an industry-leading team of people passionate about the guest experience.
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