Holiday Inn Club Vacations Achieves J.D. Power Certification for Third Consecutive Year, Reinforcing Its Commitment to Outstanding Customer Service
Holiday Inn Club Vacations Incorporated (HICV), a prominent name in the international vacation ownership sector, has been recognised again for its exceptional customer service. For the third year in a row, HICV has earned the prestigious J.D. Power certification for providing “An Outstanding Customer Service Experience” with live phone interactions through its Owner Support team in 2024.
This achievement is particularly noteworthy as HICV was the first company in the vacation ownership industry to attain this certification three years ago. Remarkably, it remains the only organization in the industry to hold this distinction.
J.D. Power, a global authority in customer insights, grants this certification based on rigorous national benchmarks that assess customer service excellence. The certification process involves a detailed satisfaction survey of customers who have recently interacted with the company, ensuring that the highest service standards are consistently met.
“Earning a J.D. Power certification for the third year in a row means so much more than receiving it the previous two years. Three consecutive years demonstrates an important trend that I have advocated for since joining the organization: Holiday Inn Club Vacations is committed to making customer obsession an integral part of its culture,” said John Staten, President and Chief Executive Officer at Holiday Inn Club Vacations Incorporated.
“The consumers who interact with our brand are constantly evolving, so meeting those needs requires a team that is not only following standardized best practices but also remains agile to fit changing needs. No two years of the certification process have been the same, and each year, our team continues to rise to the occasion to earn this certification.”
This recognition is a testament to HICV’s unwavering dedication to its “customer obsession” growth pillar, which places the customer at the heart of all its operations. Since 2021, HICV has captured over one million pieces of feedback across its business, reflecting its commitment to continuous improvement and guest satisfaction.
Beyond the Owner Support team’s success, other areas of HICV’s operations also demonstrate high levels of guest satisfaction. For instance, the Account Financial Services team has achieved an average satisfaction rating of 8.21 out of 10. Additionally, guests who join the Club during a tour of the Sales Centers have provided an impressive Guest Love score of 89.54 per cent. At the resorts, 83 per cent of survey comments regarding interactions with team members are positive, showcasing the company’s dedication to excellent service.
These results highlight HICV’s commitment to delivering memorable vacation experiences and prioritizing guest satisfaction. With a vast network of resorts across the United States and the Mexican Caribbean, Holiday Inn Club Vacations continues to be a leader in the vacation ownership industry, driven by its mission to be the most loved brand in family travel.
For more information on Holiday Inn Club Vacations and its offerings, visit holidayinnclub.com.
About Holiday Inn Club Vacations Incorporated
Holiday Inn Club Vacations Incorporated is a leading resort, real estate, and travel company dedicated to providing unforgettable vacation experiences that strengthen families. Based in Orlando, Florida, the company has been a pioneer in the vacation ownership industry since 1982, when it launched its flagship property, Holiday Inn Club Vacations® at Orange Lake Resort, adjacent to Walt Disney World® Resort.
Today, the company boasts a portfolio of resorts across the U.S. and the Mexican Caribbean while maintaining the core family values established by its founding Wilson family.
For more details about HICV’s history, values, and commitment to guest satisfaction, visit holidayinnclub.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. For more information on J.D. Power’s Certified Customer Service Program, visit jdpower.com/ccc.
Do you have any industry knowledge, experience, or news you’d like to share? Why not send us your press releases, survey results, news, and articles? We will review them and may publish them on the IHS website. Just complete the contact form and get in touch.