Holiday Inn Club Vacations Incorporated (HICV) has once again been recognized by J.D. Power for providing an outstanding customer service experience. This marks the second consecutive year that HICV has received this prestigious certification, making it the first company in the industry to achieve this feat.
The certification is a testament to HICV’s commitment to customer obsession and its dedication to delivering top-tier service when customers reach out for support. John Staten, President and CEO of Holiday Inn Club Vacations Incorporated, expressed his pride in this accomplishment and highlighted the unwavering dedication of the Owner Support team.
Jolyon Bulley, Americas CEO of IHG Hotels & Resorts, emphasized the commitment to exceeding guest expectations at every touchpoint, stating that earning this second consecutive customer service certification demonstrates the hard work and passion of the Holiday Inn Club Vacations team.
The J.D. Power customer service certification program utilizes national benchmarks established through extensive research across various industries to measure excellence in customer service. The program’s best practices and benchmarks are regularly updated to align with changing consumer preferences. It also includes a satisfaction survey to gauge customer feedback in the specific channel being certified.
The recognition from J.D. Power is a significant achievement for Holiday Inn Club Vacations as it represents a superlative for customer service in the industry. Jason Gamel, President and CEO of ARDA (American Resort Development Association), congratulated Holiday Inn Club Vacations for this honor and noted that having global recognition from a respected organization like J.D. Power for two consecutive years serves as inspiration for the entire sector.
Holiday Inn Club Vacations offers a wide network of family-oriented resorts located in top travel destinations across the United States and the Mexican Caribbean. Their commitment to delivering exceptional customer service reinforces their position as a leading vacation ownership company.
For more information about Holiday Inn Club Vacations and their expanding network of resorts, visit their website at holidayinnclub.com. The J.D. Power 2023 Certified Customer Service Program recognition is based on exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. More details about the program can be found at www.jdpower.com/ccc.
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